Refund Policy for iissolutions Company

 

 Overview

Iissolutions Company specializes in providing comprehensive software solutions, including website building, mobile app development, and various other software services. Our commitment is to ensure client satisfaction through high-quality products and responsive customer support. This Refund Policy outlines the terms and conditions under which clients may request refunds for services and solutions purchased from IISSOLUTIONS.

 

 Services Offered

- Website Building

- Mobile App Development

- Custom Software Solutions

- Project Demos and Examples

- Consultancy and Technical Support

 

Clients can purchase these services through various payment methods, including Visa, MasterCard, PayPal, bank transfers, and cash payments.

 

 Client Engagement and Agreements

Before commencing any project, iissolutions enters into a detailed agreement with the client. This agreement specifies the scope of work, deliverables, timelines, and payment terms. It ensures that both parties have a clear understanding of the project requirements and expectations.

 

 Satisfaction and Issue Resolution

Our primary goal is to provide solutions that meet or exceed client expectations. If a client is not satisfied with our products or services, we encourage open communication to resolve any issues. Clients can reach out to us through:

- Contact forms on our website

- Email: info@iissolutions.co

- WhatsApp number listed on www.iissolutions.co

 

We will discuss the issues with the client and provide evidence of the work performed. We aim to find a mutually acceptable resolution.

 

 Refund Eligibility

Refunds may be considered under the following conditions:

1. Non-Delivery of Product or Service: If iissolutions fails to deliver the agreed-upon product or service within the specified timeframe without valid reason.

2. Major Defects: If the delivered product or service contains significant defects that cannot be rectified within a reasonable period.

3. Non-Conformance to Agreement: If the delivered product or service does not conform to the specifications outlined in the initial agreement, and the discrepancy cannot be resolved.

 

 Refund Process

To request a refund, clients should:

1. Contact Support: Reach out to us via the contact methods provided, detailing the issue and the reasons for the refund request.

2. Provide Documentation: Submit any relevant documentation, including the agreement, proof of payment, and evidence of the issue or defect.

3. Review and Resolution: Our team will review the request, discuss the matter with the client, and strive to resolve the issue. If a refund is deemed appropriate, it will be processed promptly.

 

 Exclusions

Refunds will not be provided in the following scenarios:

- Change of mind after project commencement

- Minor defects that can be rectified promptly

- Delays caused by client’s actions or inactions

- Any issues arising from third-party services or products integrated into our solutions

 

 Contact Information

For any questions or further information regarding our refund policy, clients can contact us through:

- Email: info@iissolutions.co

- WhatsApp: Listed on www.iissolutions.co

 

We are committed to ensuring client satisfaction and will make every effort to address and resolve any concerns. Thank you for choosing Iissolutions for your software solution needs.